The Future of Marketing is Human + Machine
Explore cutting-edge insights at the intersection of AI, digital transformation, and customer experience. Curated by experts, crafted for impact.
Explore cutting-edge insights at the intersection of AI, digital transformation, and customer experience. Curated by experts, crafted for impact.
Fresh ideas. Sharp strategies. From AI to Experience Design.
Digital Transformation
In 2020, Nike's ambitious digital transformation under new CEO John Donahoe led to a staggering $70 billion value…
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Customer Experience
In the fast-paced digital world, even minor marketing mistakes can have devastating consequences, causing significant damage to both…
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Customer Experience
Chapter 1: The Mystery of Slang for Instagram It was a typical Friday evening, and the city lights…
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Artificial Intelligence
Picture this: You’re hunting for the perfect gift on an e-commerce website. As you type, the search bar…
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Artificial Intelligence
Thanks to the advent of AI-powered search, the way we search for information online is rapidly evolving. This…
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Customer Experience
A journey map can help you identify specific areas for improvement, enhance customer experiences by addressing pain points,…
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Artificial Intelligence
The rise of artificial intelligence (AI) challenges our understanding of ownership. Traditionally, “mine-ness” stemmed from physical possessions, influencing…
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Digital Transformation
Introduction It is true that “Long Term Innovation is saying no to 1000 things.” You can’t achieve digital…
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Hello!
Over the last two decades, I've cultivated a deep passion and expertise across key areas that define digital leadership today.
Explore how innovation, automation, and customer obsession have translated into real-world transformation across industries.
Digitized 100,000+ contracts across 420 entities using latest AI models – accelerating legal review cycles by 70%.
Defined Target Operating Model, implemented leasing CRM, and enabled digital handover journey.
Redesigned customer journey using voice of customer and sentiment mining to cut churn by 18%.
Built a multilingual sales enablement bot that coached frontline teams and boosted deal velocity by 22%.
Migrated legacy systems to cloud, unified customer data, and enabled real-time analytics across banking functions.
Implemented a risk management dashboard across business units, reducing incident resolution time by 35%.
Real voices. Unfiltered experiences. Here’s what leaders, peers, and partners have to say about working with me.
ram@transformationtonic.com
Mobile
+971 551379939
Location
Dubai, UAE | New Delhi, India
